Agenda item

Service Level Agreements Quarterly Review July - September 2018

Report of the Director of Community and Children’s Services.


Members received a report of the Director of Community and Children’s Services in respect of the Service Level Agreements Quarterly review. 


Members noted the very low response rates from the Major Works Survey. In response to a question in respect of the Willoughby House car park turning circle, the officer advised that quotations were being sought and it would be replaced by end of the Financial Year. In respect of potential changes to response times in the Repairs and Maintenance contract, Members noted that this would align the Barbican to the Housing Revenue Account (HRA) Estates, at no extra cost. 


In respect of the VFM contract, Members noted that this was being reviewed from the end of September 2018, for six months, with a performance review in March 2019.    Residents would receive an email bulletin  updating them on the position and would no longer need to provide credit card details on initial contact.  However,  if the fault was with residents’ equipment, then they would be charged and this would be administrated by the Estate Office. Members expressed concerns at the lack of a schedule of charges on the VFM website for any work that needed to be recharged. 


External redecoration of the car parks would be added as a line for future works and Members noted that responsive maintenance had  improved at no extra charge.


RESOLVED, That the report be noted.



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