Report of the Director of Community and Children’s Services.
The Committee received a report of the Director of Community and Children’s Services in respect of the 2016 Residents’ Survey. Members noted that, whilst the response rate was down a little on last year; comments had been very favourable, particularly to the Concierge Team. Furthermore, the higher response rates in previous years had co-incided with a time of high resident dissatisfaction in respect of Beech Gardens.
Members noted that, at their meeting on 5th September, Members of the RCC had agreed to keep to an annual, rather than bi-annual survey and the BRC Members concurred with this. Officers confirmed that electronic surveys were much cheaper to administer and therefore this would not cause resource implications.
RESOLVED, that – the Report be noted.