Agenda item

Service Level Agreements Quarterly Review

Report of the Director of Community and Children’s Services.

Minutes:

Members received a report of the Director of Community & Children’s Services regarding the review of the estate wide implementation of Service Level Agreements (SLAs) and Key Performance Measures (KPIs) for the quarter October – December 2016.

 

With regard to short-term holiday lets, a Member advised that guidance regarding planning enforcement for lettings for more than 90 days per year was impossible to find on the website. He had spoken to Planning Officers to rectify this but Members noted this was part of a wider problem with the website, which lacked an adequate search facility, and agreed that a resolution be sent to the Information Technology Sub (Finance) Committee expressing Members’ continuous difficulty in using the Corporation’s website.

 

RESOLVED – That the report be noted and a resolution be sent to the Information Technology Sub (Finance) Committee expressing Members’ continuous difficulty in using the Corporation’s website.

Supporting documents: