Agenda item

Update Report

Report of the Director of Community and Children’s Services.

Minutes:

Members considered the update report of the Director of Community and Children’s Services. 

 

In respect of the Leaseholder Service Charge Working Party, Members agreed the following 2 recommendations, as set out in Appendix 2 to the report:

 

Recommendation 1

We recommend that the Key Performance Indicators (KPI) of officers of the BEO include specific and measurable targets to demonstrate that they have controlled or reduced costs recharged to Long Leaseholders, while maintaining service Levels.

 

 

Recommendation 2

This working party also recommends that it continues to meet during 2018 in order to monitor progress in the delivery of greater value for money for Long Leaseholders and to consider further how to improve communications with residents on service charges and related issues.

 

A Member also commented that, generally, she had found residents’ opinions on service charge levels satisfactory.

 

RESOLVED, that – the report be noted.

 

Supporting documents: