Agenda item

Report of the Director of Community and Children’s Services.

Members considered a report of the Director of Community and Children’s Services in respect of the latest SLA quarterly review.

A Member was concerned that the increase in the September service charges bill had been higher than expected and distressed a number of residents.  It was suggested that a timely email broadcast might have alleviated this position.  The Officer advised that the Estate Office service charge team was at half its usual level of resources but would take this suggestion on board in the future.

A further concern was raised about ambulance access points on the estate.  The Officer advised that contact cards in flats and the role of concierges were being reviewed.  The Chairman asked for this to be dealt with as a matter of urgency and updates provided via email bulletin.  Subsequent to the meeting, the Officer advised that he had received an email confirming that the London Ambulance Service would be in contact in respect of clarifying communications about postcode/numbered access points across the estate.

RESOLVED, that – the report be noted.