Agenda item

Briefing Note of the Corporate Communications Director, CoLP.

A Member welcomed this report, but stated his disappointment that it had taken so long to arrive.  He noted that they seemed to be carrying out less surveys.  The Assistant Commissioner explained that they had experienced survey fatigue, and were considering commissioning an external party to carry out surveys.  He explained that Corporate Communications would deliver the next survey in November 2017.  A Member stated that the issue was not whether or not an internal or external provider would deliver the survey, but rather to identify the correct area to survey.  The Assistant Commissioner explained that this was the aim, and identifying the correct area to survey would be the task of Corporate Communications.

A Member explained that the method of survey carried out was crucial, and getting business Members to respond can be very hard.  The Assistant Commissioner agreed and explained that perhaps a narrower target audience would be more effective.  The Member explained that having targeted questions would make respondents more likely to engage.  The Chairman requested clarification on the dates of surveys.  The Assistant Commissioner explained that this could be confirmed at the next meeting. (4)