Agenda item

Report of the Chamberlain.

The Sub-Committee received the report of the Chamberlain on IT Division – IT Service Delivery Summary. There was a discussion around the recent network disruption/outage impacting multiple services across the City of London. A high priority concern was raised with the Agilisys teams, who had worked with City officers throughout the night to restore the full services. Service resumed fully on Friday morning at 7 am.

Members were informed that a UPS (Uninterruptible Power Supply) failed at the main data centre, resulting in hardware failure. While many critical systems were down some  services hosted elsewhere remained uninterrupted.  Agilisys has launched its own investigation into the outage and will be sharing the finding with the City of London.

Members were further assured that this was not a malicious attack on the IT system but purely a systems failure. This was the first time such outage had occurred in the last four years.

RESOLVED – That the Sub-Committee notes the report.