Agenda item

IT Division - IT Service Delivery Summary

Report of the Chamberlain.

Minutes:

The Sub-Committee received a report of the Chamberlain on the IT Division - IT Service Delivery Summary.

 

A Member noted that the Sub-Committee does not usually hear about the Members experience of IT issues and suggested that this should be investigated, particularly as Members now rely more heavily on IT services.   The Chairman commented that Officers can go through the Service Desk and get a ticket number, but Members do not get a ticket number.  The Director of IT confirmed that tickets are raised by the VIP support unit when a Member logs an issue which is subsequently investigated by the Technology Support IT team. It was suggested that Members be copied on tickets raised on their behalf.

 

A Member raised a concern that Members can be seen on screen not concentrating in meetings and it would be good to remind Members that they are being watched at the start of the meeting.

 

The Sub-Committee was informed that the IT Services received the Public Services Network Accreditation which is part of the risk management process for accessing National Government systems. This was achieved with limited challenge from the National Government Cabinet Office.

 

The Chairman thanked the Officers involved with the process.

 

RESOLVED – That the Sub-Committee noted the report. 

 

Supporting documents: