Agenda and minutes

Apologies were received from James Tumbridge.

There were no declarations.

To consider the public minutes of the meeting held on 14 July 2017.

RESOLVED: That the public minutesof the meeting held on 14 July 2017, be approved as an accurate record.

Joint report of the Town Clerk and Chamberlain.

Members received a joint report of the Town Clerk and The Chamberlain which provided updates of outstanding actions from previous meetings. The following points were made.

-    The Chamberlain proposed that the November 2017 Member Survey should focus on gathering the views of new Members, this would serve as a valuable insight into how those who have just recently joined the City view the IT service;

-    The Chamberlain and/or The Comptroller would update on the GDPR Implications Report at the November IT Sub Committee meeting;

-    The Town Clerk informed members that the Committee would not be receiving a resolution from the Local Government/Police Pensions Board as this was in fact a report for information prepared by Pensions Officers to the Board.

RESOLVED – That the report be noted.

Joint report of the Town Clerk and Chamberlain.

Members received a joint report of the Town Clerk and Chamberlain regarding the indicative forward work plan for the period November 2017 to March 2018, and the following point was made.

-    In response to a Member wanting to see how the IT roadmap was shaping up, the Chamberlain suggested that this would become more evident in "phase 2" at the beginning of 2018.

RESOLVED – That the report be noted.

Report of the Chamberlain.

Members received an update report of the Chamberlain regarding the performance of the IT division during Summer 2017, and the following points were made.

-    The IT Director noted that the feedback was very good so far on roll out of Windows 10 and Office 16, with completion due in December 2017.

-    A Member expressed concern that "some resistance to change was being encountered which was slowing down the change process" in response to which the IT Director and Chamberlain agreed that training was key both for Members and Officers to ensure everyone was fully harnessing the advantages of the IT transformation programme.

-    In response to queries from fellow Members the Chairman expressed his concern at the slow progress the City of London Police was making in implementing its IT framework – given that the strategy was agreed in February/March 2017, and that the transformation roadmap was still being prepared. Members were keen to ensure the process did not suffer any undue delays.

-    In response to a query from a Member as to what happened to the 20% of the calls that were not resolved by the Service Desk, Members were reassured by the Chamberlain that a call would then be escalated to level 2, then level 3 - effectively all calls were dealt with.

-    Members were keen to understand the reasons behind the patchy service of Outlook in recent weeks, in response the IT Director reassured Members that service was now back on track, the recent problems were due to a fault suffered by Virgin Media. Officers were exploring any case against Virgin.

-    In response to a Member who expressed concern about the Wifi availability in the City, particularly during the Spring "Innovate Conference", the IT Director informed Members that given the

Report of the Chamberlain.

Members received an update report of the Chamberlain regarding the IT Division's Risks, and the following point was made.

-    Whilst the Chairman welcomed the clarity in the report, for future versions he proposed giving a little more prominence to the red risks further up in the body of the report.

RESOLVED– that the report be noted.

There were no public questions.

After receiving a request from a Member, the Chairman confirmed that the IT Sub Committee on the 23rd November would be rescheduled to the 24th November. Town Clerks would circulate a memo to all members with the details including the new time slot.

MOTION - That under Section 100(A) of the Local Government Act 1972, the public be excluded from the meeting for the following items on the grounds that they involve the likely disclosure of exempt information as defined in Part I of Schedule 12A of the Local Government Act.

RESOLVED - That under Section 100(A) of the Local Government Act 1972, the public be excluded from the meeting for the following items on the grounds that they involve the likely disclosure of exempt information as defined in Part I of the Schedule 12A of the Local Government Act.

To agree the non-public minutes of the meeting held on 14 July 2017.

Members approved the non-public minutes of the meeting held on 14 July 2017 as an accurate record.

Joint report of the Town Clerk and Chamberlain.

Members received a joint report of the Town Clerk and the Chamberlain which set out outstanding actions from previous non-public minutes of the Committee.

RESOLVED – That Members note the report.

Report of the Chamberlain.

Members received a report of the Chamberlain regarding the Agilisys Contract extension negotiations.

RESOLVED- that the report be noted.

Report of the Chamberlain.

Members received a report from The Chamberlain on the IT Transformation Programme.

RESOLVED- that the report be noted.

Report of the Chamberlain.

Members received a report of The Chamberlain on the IT Member service provision.

RESOLVED – that the report be noted.

Report of the Chamberlain.

Members received a report of The Chamberlain regarding Corporate Risk

RESOLVED – that the report be noted.

There were no non-public questions.

There was no other non-public business.